Why marketing agencies hide their prices (and what it costs you)
"Request a quote" is a qualification round, and you're the one being qualified. What that costs you, and why published prices flip it.
Adrian Ustinescu Founder of Raw Ideas, running it since 2015
In this article4 sections
Go to almost any agency website, click “Pricing”, and you’ll find a form instead of a number. “Request a quote.” “Let’s talk.” “Book a discovery call.” The number exists. They just won’t show it to you until they’ve had a look at you first.
I understand why the form is there. I just think you should understand it too, because the whole ritual is built around a question you never got to ask.
What “request a quote” is really for
When you fill in that form and sit through the discovery call, two things are happening. You think you’re explaining your needs. The agency is also, quietly, sizing your wallet.
By the time the proposal lands three days later, they know your company, your turnover band, your current spend and roughly how much this problem is hurting you. The number on page nine of that PDF is calibrated to what they think you’ll pay, more than to what the work costs.
Call it price discrimination with a friendly face. It works because you walked in blind. You spent an hour of your life, some hope, and a bit of negotiating position, all before you saw a single figure.
The three real reasons prices stay hidden
- Anchoring. If the first number you see is attached to a warm 45-minute conversation and a tailored deck, it feels reasonable. The same number on a cold pricing page feels like a lot. Same number, different frame.
- “Every project is bespoke.” Sometimes true. Usually it’s a shield. Most agencies know within a range what a tracking setup, a site, or a monthly retainer costs. They’ve done a hundred of them. “It depends” often means “it depends on you.”
- The funnel. A discovery call is a sales asset. Once you’ve invested the time, sunk cost does the rest. A published price lets you leave in thirty seconds, and a lot of sales machinery is designed specifically to stop that.
What it actually costs you
Time, first. Every “let’s hop on a call” is an hour you spend to learn something a number would have told you instantly.
Negotiating position, second. You’ve revealed your budget before you know their price. In any other purchase you’d call that a bad idea.
And the worst one: you can’t comparison-shop on the thing that matters. You end up comparing vibes and slide decks instead of scope and price, which is exactly the comparison a weaker agency wants you to make.
The other way
We publish our prices. €65 an hour plus VAT for a specific job. Projects from €1,000. Monthly from €500 to €3,500. You can read all of it, decide we’re too expensive for what you’re trying to do, and leave in about thirty seconds without ever talking to us.
That costs us some deals. Someone reads the number, decides it’s not for them, and we never meet. Good. That’s a call neither of us had to sit through. The whole point of this site is to let you qualify us before we qualify you. That only works if we go first.
Publishing prices is self-interest, and I won’t dress it up as generosity. It happens to line up with yours: we’d rather spend our hours on the handful of clients we can genuinely grow than on a pipeline of calls that were never going to fit. Showing the number up front is the fastest way to find them.
So here’s the test you can run on any agency, ours included. Ask for the price before the call. If the answer is a range and a straight explanation, good sign. If the answer is “well, it depends, let’s book something,” you now know exactly what that call is for.